HOW WILL WE KEEP YOU SAFE


During the Covid-19 pandemic we've been working hard to ensure we keep you, and our team safe when you visit us for your personal shopper appointment. As the government relaxes restrictions on July 19th 2021 we are committed to ensure the safety of our team and customers, we will therefore keep several of our policies in place until further notice.

Appointments

To avoid overfilling our store and to allow good social distancing we will operate on an appointment only basis during our busiest times, Saturday and Sunday. Appointments will allow us to ensure we can limit the number of customers in our store and as a result mean we can keep all involved safer. If you would prefer not to have to book we are operating walk in days Monday to Friday.

Walk-in days

For customers not wanting to book an appointment we are offering Walk-In days Monday - Friday. See our FAQ for full details.

Social Distancing

By limiting the number of people in the store we can ensure we meet social distancing requirements. We've placed large reminders around our store just in case you keep forgetting. During busy times (like the weekend) each customer will be designated a "demonstration area" meaning we can keep you and our team safe.

Please keep 2m apart from our team and other customers when in the store.

Face masks

We request that customers visit the store wear a facemask or covering. This is for the protection of our team and other customers in the store. As our customers are pregnant and therefore classed as "high risk" we feel this is the right course of action.

If you are exempt you may be requested to provide evidence.

Avoid Groups

To minimise the number of customers in the store we are limiting customers to just parents to be for the time being. During less busy periods we may be able to accommodate 4 per party but this is dependent upon appointments in the store.

Queuing

Should you visit us during one of our Walk-In days we will ask you to stay in your car until we can accommodate you safely.

Hand Sanitizer

When you visit us we will supply hand sanitizer when you enter the store, should you prefer you are welcome to visit us with your own supply. All we ask is that you don't touch anything until you've either sanitized your hands or put on some gloves.

Washing Our Hands

We are encouraging our team to wash their hands at regular intervals and after every interaction with others or items delivered in to the store.

Cleaning The Store

We clean our store every morning before any appointments. We will also clean every item that has been touched or demonstrated. We will gladly clean an item before you touch it should you request.

To help with ensuring the store is clean we operate a "no touch policy" in the store.

Collection Of Goods

We are operating a Contactless Collection service in the store. Please call the store to arrange collection of in stock items.

Please do not book an appointment on our booking system to collect goods - we operate a separate calendar for collections. Our team will do this for you when you call.

Zoom Appointments

If you are still concerned about visiting a store we are happy to offer a one-to-one Zoom appointment.

FAQ

Got any questions? We've put together a handy FAQ about how we'll be keeping you and our team safe during your appointment.

Alternatively, please do not hesitate to contact the store.