Pramland –Terms & Conditions

Collection of goods

It is our policy to refuse collection of any goods without the customer providing this payment booklet or any other issued receipts.  If the  customer  is  unable  to  provide  this  payment  booklet  or  any  other  issued  receipts  at  the time  of  collection    we  will  request identification  that  matches  the  name  and  address  provided  at  the  time  of ordering.  We  will  refuse  collection  until  either  adequate identification or issued receipts can be provided.

Forward ordering policy

When  an item is ordered  for  a future  date we will  order an item immediately  for a  delayed  delivery  from  the manufacturer. It is our standard practice that we request items be delivered to us within a 4/6 week period before the required date. As the supply of goods is not within our control we accept no liability for the manufacturer’s inability to complete an order on time. We will however endeavour to keep the customer informed to the best of our abilities on the status of any potential incomplete orders.

Purchasing from us using BabyPlan

All  BabyPlan  orders  require  a  minimum  10%  deposit  of  the  total  order  value,  unless  otherwise  agreed.  This deposit  is  transferable provided the original ordered item has not been brought in to stock. Should the customer wish to transfer their order to another item/s and their originally ordered items have been taken in to stock we reserve the right to withhold the original 10% deposit (for the items the customer wishes to change). Should a customer wish to cancel an order we will withhold the entire 10% deposit for in stock items. For items cancelled and not yet taken in to stock we will withhold an administration fee equal to 10% of the original deposit for each item. Should you wish to collect some of your order we will request a balance be paid up to and including the value of the goods being removed plus a 10% on items still to be removed.

After the initial deposit has been placed you are free to make addition payments at anytime. We will however request all balances are paid within 14 days of your order arriving in store. We will contact you via SMS when your goods arrive in store. This SMS will confirm your order number and the fact that your order is ready for you. It will also confirm that the balance (should any be outstanding) is due within 14 days. We will not contact you to arrange collection of any balance, we request that you contact the store to make this payment. After 14 days if the remaining balance has not been paid your order will be returned to stock and either re-allocated or sold. We will then reorder your items for the next available date. Please note that if this result in a delivery that falls outside our usual 4/6 weeks period we will accept no responsibility or liability for this as we have completed the order as the customers instructions.

The exception to this relates to Direct to Home Furniture Delivery. For customers placing orders for furniture that is to be delivered direct to their home on a pre-arranged date we will call you approximately 10 days before your agreed delivery date. We will confirm the delivery date and take your remaining balance. If we are unable to take this balance your delivery will be delayed. 

Aftercare

All items sold in store are supplied with a limited manufacturer’s warranty. This varies dependent upon brand –A member of our team can supply product specific warranty details upon request. We request all items removed from the store are checked immediately to ensure  completeness  and  condition. We will  normally  make  an  immediate  exchange  for  any  incomplete  or  faulty  items  if  informed immediately  (within  2  days  of  receipt  of  items).  This will  not  apply  if  the  item  shows  any  signs  of  use  and  the  item  must  be returned complete as supplied and in its original packaging. Items that have been initially checked and accepted by the customer and are in use  will  fall  under  the  terms  of  the  appropriate  warranty.  It  is  our  policy  that  under warranty  items  must  be  returned  to  the store  for inspection. Upon inspection we will consult the advice of the manufacturer as to the cause of any fault. This may mean the item needs to  be  sent  to  the  manufacturer  for  their  inspection  too.  If  the  fault  is  deemed  to  be  a  genuine  fault  the  item  will be  repaired or replaced  as  the  manufacturer  sees  fit.  It  is  not  our  policy  to  offer  a  refund  or  credit  note –we will  look  to  repair  your  item first then replace  if  this  is  not  possible.  Whilst  your  item  is  being  inspected  or  repaired  we  may  be  able  to  loan  a  suitable  replacement. We cannot however  guarantee  the  availability  of  a  loan  item  and  therefore  encourage  customers  to  make  alternative  temporary arrangements. Loaned items will be in good working order and of a state fit for purpose. If upon the return of a loaned item it is found to be in need of repair or excessive cleaning we will charge £25.00 to cover for the cost of cleaning and repair. A customers repaired item will not be given to them until this charge has been paid in full.

Buggy Boards

Please note that the use of a buggy board on a chassis, unless specifically sold for the item will invalidate the warranty on your chassis. We will not assist with issues that arise from the use of such an item.

Version 6 – May 2022