Pramland –Terms & Conditions
Collection of goods
It is our policy to refuse collection of any goods without the customer providing this payment booklet or any other issued receipts. If the customer is unable to provide this payment booklet or any other issued receipts at the time of collection we will request identification that matches the name and address provided at the time of ordering. We will refuse collection until either adequate identification or issued receipts can be provided.
Forward ordering policy
When an item is ordered for a future date we will order an item immediately for a delayed delivery from the manufacturer. It is our standard practice that we request items be delivered to us within a 4/6 week period before the required date. As the supply of goods is not within our control we accept no liability for the manufacturer’s inability to complete an order on time. We will however endeavour to keep the customer informed to the best of our abilities on the status of any potential incomplete orders.
Purchasing from us using BabyPlan
All BabyPlan orders require a minimum 10% deposit of the total order value, unless otherwise agreed. This deposit is transferable provided the original ordered item has not been brought in to stock. Should the customer wish to transfer their order to another item/s and their originally ordered items have been taken in to stock we reserve the right to withhold the original 10% deposit (for the items the customer wishes to change). Should a customer wish to cancel an order we will withhold the entire 10% deposit for in stock items. For items cancelled and not yet taken in to stock we will withhold an administration fee equal to 10% of the original deposit for each item. Should you wish to collect some of your order we will request a balance be paid up to and including the value of the goods being removed plus a 10% on items still to be removed.
After the initial deposit has been placed you are free to make addition payments at anytime. We will however request all balances are paid within 14 days of your order arriving in store. We will contact you via SMS when your goods arrive in store. This SMS will confirm your order number and the fact that your order is ready for you. It will also confirm that the balance (should any be outstanding) is due within 14 days. We will not contact you to arrange collection of any balance, we request that you contact the store to make this payment. After 14 days if the remaining balance has not been paid your order will be returned to stock and either re-allocated or sold. We will then reorder your items for the next available date. Please note that if this result in a delivery that falls outside our usual 4/6 weeks period we will accept no responsibility or liability for this as we have completed the order as the customers instructions.
The exception to this relates to Direct to Home Furniture Delivery. For customers placing orders for furniture that is to be delivered direct to their home on a pre-arranged date we will call you approximately 10 days before your agreed delivery date. We will confirm the delivery date and take your remaining balance. If we are unable to take this balance your delivery will be delayed.
All items sold in store are supplied with a limited manufacturer’s warranty. This varies dependent upon brand –A member of our team can supply product specific warranty details upon request. We request all items removed from the store are checked immediately to ensure completeness and condition. We will normally make an immediate exchange for any incomplete or faulty items if informed immediately (within 2 days of receipt of items). This will not apply if the item shows any signs of use and the item must be returned complete as supplied and in its original packaging. Items that have been initially checked and accepted by the customer and are in use will fall under the terms of the appropriate warranty. It is our policy that under warranty items must be returned to the store for inspection. Upon inspection we will consult the advice of the manufacturer as to the cause of any fault. This may mean the item needs to be sent to the manufacturer for their inspection too. If the fault is deemed to be a genuine fault the item will be repaired or replaced as the manufacturer sees fit. It is not our policy to offer a refund or credit note –we will look to repair your item first then replace if this is not possible. Whilst your item is being inspected or repaired we may be able to loan a suitable replacement. We cannot however guarantee the availability of a loan item and therefore encourage customers to make alternative temporary arrangements. Loaned items will be in good working order and of a state fit for purpose. If upon the return of a loaned item it is found to be in need of repair or excessive cleaning we will charge £25.00 to cover for the cost of cleaning and repair. A customers repaired item will not be given to them until this charge has been paid in full.
Please note that the use of a buggy board on a chassis, unless specifically sold for the item will invalidate the warranty on your chassis. We will not assist with issues that arise from the use of such an item.
Version 6 – May 2022