Terms


Pramland –Terms & Conditions

Collection of goods

It is our policy to refuse collection of any goods without the customer providing this payment booklet or any other issued receipts.  If the  customer  is  unable  to  provide  this  payment  booklet  or  any  other  issued  receipts  at  the  time  of  collection    we  will  request identification  that  matches  the  name  and  address  provided  at  the  time  of  ordering.  We  will  refuse  collection  until  either  adequate identification or issued receipts can be provided.

Forward ordering policy

When  an item is ordered  for  a future  date we will  order an item immediately  for a  delayed  delivery  from  the  manufacturer. It is our standard practice that we request items be delivered to us within a 4 week period before the required date. As the supply of goods is not within our control we accept no liability for the manufacturer’s inability to complete an order on time. We will however endeavour to keep the customer informed to the best of our abilities on the status of any potential incomplete orders.

Purchasing from us using BabyPlan

All  BabyPlan  orders  require  a  minimum  20%  deposit  of  the  total  order  value,  unless  otherwise  agreed.  This  deposit  is  transferable provided the original ordered item has not been brought in to stock. Should the customer wish to transfer their order to anotheritem/s and their originally ordered items have been taken in to stock we reserve the right to withhold the original 20% deposit (for the items the customer wishes to change). Should a customer wish to cancel an order we will withhold the entire 20% deposit for in stock items. For items cancelled and not yet taken in to stock we will withhold an administration fee equal to 10% of the original deposit for each item. We require all BabyPlan accounts to be settled in full before items are removed from the store and within two weeks of theitems being received in to stock. For part completions sufficient funds must be on the account to allow removal from the store of any items and leave a deposit on none-removed items.

Purchasing from us using BabyPlan Direct Debit

All BabyPlan Direct Debit orders require a minimum 10% deposit of the total order value, unless otherwise agreed. This  deposit  is  transferable provided the original ordered item has not been brought in to stock. Should the customer wish to transfer their order to another item/s and their originally ordered items have been taken in to stock we reserve the right to withhold the original 10% deposit (for the items the customer wishes to change). Should a customer wish to cancel an order we will withhold the entire 10% deposit for in stock items. For items cancelled and not yet taken in to stock we will withhold an administration fee equal to 10% of the original deposit for each item. We require all BabyPlan Direct Debit accounts to be settled in full before items are removed from the store. For part completions sufficient funds must be on the account to allow removal from the store of any items and leave a deposit on none-removed items. Should a customer fail to make all required direct debit payments any outstanding balance must be paid before items are removed from the store. Should a BabyPlan Direct Debit benefit from a reduced price or paid in full benefit and the customer fails to meet all the required payments the provided benefit will be removed and the customer will be required to make the balance payment (with any benefit removed) before goods are removed. 

Aftercare

All items sold in store are supplied with a limited manufacturer’s warranty. This varies dependent upon brand –A member of our team can supply product specific warranty details upon request. We request all items removed from the store are checked immediately to ensure  completeness  and  condition.  We  will  normally  make  an  immediate  exchange  for  any  incomplete  or  faulty  items  if  informedimmediately  (within  2  days  of  receipt  of  items).  This  will  not  apply  if  the  item  shows  any  signs  of  use  and  the  item  must  be returned complete as supplied and in its original packaging. Items that have been initially checked and accepted by the customer and are in use  will  fall  under  the  terms  of  the  appropriate  warranty.  It  is  our  policy  that  under  warranty  items  must  be  returned  to  thestore  for inspection. Upon inspection we will consult the advice of the manufacturer as to the cause of any fault. This may mean the item needs to  be  sent  to  the  manufacturer  for  their  inspection  too.  If  the  fault  is  deemed  to  be  a  genuine  fault  the  item  will  be  repaired or replaced  as  the  manufacturer  sees  fit.  It  is  not  our  policy  to  offer  a  refund  or  credit  note –we will  look  to  repair  your  item first  then replace  if  this  is  not  possible.  Whilst  your  item  is  being  inspected  or  repaired  we  may  be  able  to  loan  a  suitable  replacement. We cannot  however  guarantee  the  availability  of  a  loan  item  and  therefore  encourage  customers  to  make  alternative  temporary arrangements. Loaned items will be in good working order and of a state fit for purpose. If upon the return of a loaned item it is found to be in need of repair or excessive cleaning we will charge £25.00 to cover for the cost of cleaning and repair. A customersrepaired item will not be given to them until this charge has been paid in full.

Buggy Boards

Please note that the use of a buggy board on a chassis, unless specifically sold for the item will invalidate the warranty onyour chassis. We will not assist with issues that arise from the use of such an item.

Version 5 –Feb 2020